Sales Dynamics | Your Gateway to Profit

Stephen Law-Lyons (APC Cardiovascular Ltd)

Mark has acted as our Act! software support person and performed a real consultative function. In the first instance working to understand our business and our business development process working with the NHS. He then helped tailor Act! to meet our specific needs and was vital in the roll out with initial training and ongoing support of my field based team around the UK. We continue to work with Mark as he is very responsive, even at weekends and evenings when my team are updating their systems. The database for the field team gives access only to their accounts and we manage multiple users to the same accounts. Also we have an office based team who use Act! in conjunction with the field team to exchange order and specification details.

With this made-to-fit approach using the Act! architecture we have a great CRM for use by field and office teams to support building our relationships with our customers.